This case study investigates the partnership between Astutis and Aggreko and the improvements that have followed. It focuses on the online training of IOSH Leading Safety and how we engineered a course tailored just for Aggreko. Aggreko is the global leader in temporary power, heating and cooling. They operate in line with four key values: Be Together, Be Expert, Be Dynamic and Be Innovative. It's these values that drive Aggreko’s commitment to stringent safety standards across all their operations – protecting their employees, customers and local communities. After reviewing recent incidents and commissioning a safety culture survey, Aggreko decided to advance their front line safety management by implementing a learning program for its 600+ managers and supervisors.
Aggreko wanted to roll out the learning program to all 600+ front line managers and supervisors across the company.
Due to their global presence, it needed to be translated into 7 languages. It also needed to be flexible, accessible, easily understood and of high quality.
Some of the managers and supervisors were located in place with no internet access, so any online learning materials had to be available offline, too.
"Partnering with Astutis was easy. They listened and understood our objectives and were open and flexible to change” - Sam Baxter, Global Safety Learning Manager at Aggreko PLC.
Based on the scope and objectives provided by Aggreko, we designed a structured ‘Leading Safety’ program aimed at managers and supervisors.
The aims and objectives of the popular IOSH Managing Safely course was chosen as the basis for the program as it aligned with Aggreko’s audience and aims. But, to make the course specific to Aggreko, it had to be condensed to focus on the areas most relevant to front line staff, and tailored to reflect Aggreko’s own policies, procedures and values.
We took the general concepts from IOSH Managing Safely and looked at them from a manager or supervisors point of view, asking the question
"What do I need to know to ensure my team and I get home safely, and how do I do this at Aggreko?”
Aggreko’s managers and supervisors already had a basic understanding of health and safety. Aggreko wanted to make sure that they also had the leadership skills to influence behaviour and improve safety culture. As such, it was important that the learning program had a 360o approach to employee development.
To achieve this, we designed the learning experience based around the 70/20/10 methodology, which breaks down in proportion how people learn effectively. This combined a structured core learning (10%), relationship and interaction based learning (20%), and on the job learning (70%).
The learning program included elements of online, face-to-face sessions and practical, hands-on activities.
Face-to face sessions were to be led by Aggreko HSE managers to create a complete business-wide approach to the learning program. This required extra coaching to these individuals to help them confidently deliver the sessions and coach their own staff.
"Together, Aggreko and Astutis created an innovative and engaging learning intervention combining dynamic online learning and coaching to maximise both effectiveness and efficiency." - Sam Baxter, Aggreko PLC
'Creation and delivery of ‘Leading SafetyLeading Safety’ was a multiphase, learning experience. To make sure each learner completed each part of the program on time, they were split into groups of 12-15. Each group started the learning program together and worked through it at the same time with clear deadlines for each part.
The program was split into 5 sections:
- An online introduction to the learning experience
- An online knowledge-building core covering key safety topics (10%)
- A coached face-to-face session to enable learners put into practise what they have learnt (20%)
- A workplace project providing a real-life, practical, on-the-job learning experience (70%).
- A summary and feedback opportunity to share and review the impact of the learning experience
The aim of the introduction was to motivate managers and supervisors to commit to the learning experience. It covered two themes:
The strategic importance of the ‘Leading Safety’ program and the expectation of managers and supervisors with a reminder of Aggreko values and safety concepts and an outline of what the learning experience involves – structure, content, points of contact. We worked with Aggreko's internal communication team to script the video, making sure the corporate values were properly communicated. Our multimedia team filmed the video at Aggreko's UK offices using high-quality green screen equipment. The video featured the CEO of Aggreko to show the importance of the learning program as well as relevant imagery, such as Aggreko's Orange Rules icons and extracts from the course.
Online bite-size modulesThis section focused on building Aggreko’s managers and supervisors' core knowledge of safety management principles and how to put these principles into practice at Aggreko. The six modules were based around the content from IOSH Managing Safely and covered:
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Safety, why bother?
- Accidents
- Risk management
- Common hazards for Aggreko
- Management systems and the manager role
- Human factors and safety behaviour
These topics let us explore why safety is important, what can happen when things go wrong, and why.
The initial modules gave context for proactively managing risks and the importance of identifying hazards, while the following content-led into the wider Aggreko management system. Learners explored the role of the manager and supervisor and how to interact with people to encourage safe behaviours.
Each module had a multiple-choice assessment with constructive feedback on incorrect answers. Once all seven modules were completed, a final assessment covering all topics was taken to test overall understanding. Learners had to pass the assessment before they could progress to the next part of their learning program; the face-to-face sessions.
After completing the online modules, learners gained a core level of knowledge of safety management concepts. They also understood Aggreko’s values, expectations, procedures and systems in relation to these concepts.
Course creationFor flexibility, the knowledge building modules were delivered online. Our team of subject matter experts, learning designers and multimedia developers created the modules in-house using the market leading Articulate Rise platform to host the course.
Each module was 10 minutes long and included text, imagery, simple interaction and video/animation. To help with translation, we kept the amount of text and complex technical language to a minimum and used images to demonstrate concepts.
The modules were designed so that they looked ‘Aggreko made’, including brand colours, fonts and logos. They were all SCORM compliant, meaning they could be placed into Aggreko’s existing LMS platform.
The online modules were accessible on a range of devices. We also provided Aggreko with an offline version of each module, to help learners that were in remote locations and didn’t have any internet access.
Coached Face-to-Face Session
After completing the online modules, learners were encouraged to put their knowledge and understanding into practice in a one-day group session. An Aggreko HSE manager led the session so they could emphasise the importance of the program, create a business-wide approach to safety, and boost relationships.
The session was split into two parts. During the first, the group studied incidents based on Aggreko case studies. They explored how these incidents occurred and how they could have been prevented. Specifically, they looked at the measures that managers and supervisors could have taken to prevent unsafe actions.
The group also recapped on how accidents happen along with a review of hazard identification and risk assessment. This acted as a knowledge checking exercise to reinforce the learning outcomes of the online modules.
The second part of the day centred on the leadership role of the manager and supervisor. They looked at how they can shape their teams approach and attitude to safety through observation, engagement, intervention, positive reinforcement and leading by example. This acted as a reinforcement of Aggreko’s expectations of managers and supervisors, and their responsibilities for safety.
"The overall learning experience is being very well received within our business" - Sam Baxter, Aggreko PLC