FSI and BAM FM Ltd

16 Feb 2018

FSI and BAM FM Ltd partnership, for the use of the Concept Evolution CAFM range.

A history with FSI Concept

FSI’s Concept technology is part of the DNA of BAM FM Ltd. Concept has been used by the business since its inception in 2000. BAM FM is now part of BAM Construct UK (which has a construction and property services focus and turnover in 2015 approaching £900m). The UK company is part of the Dutch-headquartered Royal BAM Group.

BAM FM’s Strategic Development Director, Reid Cunningham, has been with the business since 2000. He has seen the evolution of FSI’s Concept range used by BAM FM through its lifecycle from Concept 300 to 500 to Concept Evolution - which the company implemented in 2013/14. Having lived with the system throughout, Reid is happy to testify to Concept’s ability - and adaptability - to serve as both a vital part of the company’s delivery of its day-to-day operational obligations to clients and, increasingly as a tool for the overall strategic management of the business.

BAM FM offers an integrated approach to facilities management from its bases in Glasgow, Manchester, Bristol, Birmingham, London, Cardiff, Leeds and Hemel Hempstead. The company combines a direct workforce of FM operatives and engineers and works with a range of subcontracted specialist supply chain partners to deliver total FM services. These include:

  • Hard services to support the maintenenace and performance of facilities and the full range of technologies used to run them.

  • Soft services from cleaning, catering and landscaping to security and room booking/management.
  • Sector-specific understanding.


  • “BAM FM’s origins, within a construction-focused parent company, were in the provision of FM support services for long-term public sector PFI contracts,” Reid explains. “Initially these tended to be large, single site, operations. FSI’s Concept solution allowed us to run an efficient Helpdesk and demonstrate to our clients an audit trail to justify service levels and the performance we were achieving.

    “The nature of PFI evolved, particularly towards a trend for regional estates of healthcare or educational sites to be bundled together as a single contract. Providing FM services across dispersed locations introduced new complexities to ensure maximised efficiency and delivery to required service levels. Sensible resource management made it necessary for some of the manpower involved to be mobile, to work between the sites. The complexities this adds for administration and management of a contract and performing the day-to-day work finds a natural solution in IT. Concept was there with the capability to handle this change when we needed it.”

    A strategy for growth

    In 2014, the business acquired one of its supply chain partners which operated primarily as a mobile FM engineering services provider with 300 shorter term contracts in the public and private sectors including commercial office, manufacturing and retail customer contracts. “This move gave us a valuable, in-house mobile resource that we could use across our entire customer base,” Reid says, “along with enhanced credibility for new business potential outside of the public sector. However, the logistics of integrating it into our service operations, and administratively, posed some significant challenges.

    “FSI’s Concept has played its part. Concept Evolution and its ‘extensions’ (Reach, Connect, GO) have proved to be in the right place at the right time as we have needed them,” Reid continues. “Our new acquisition’s operations required a high rate of supplier and customer transactions compared to our concession services. We have adapted, with the support of FSI, to handle the logistics of both the highly reactive nature of directing mobile resources and suppliers, plus the associated demands of managing WIP and invoicing for this. “The business we acquired used an IT system that had been internally customised so we were keen to transfer this to a consistent and supported system. Fortunately Concept Evolution was ready and waiting.

    “The ability to integrate asset lists, PPM schedules, (electronic) timesheet data and the invoicing tool have proved their worth in the new administrative digital business processes that we have developed. And as we accumulate digital operational data, Concept gains in effectiveness as a strategic management tool.”

    BAM FM employs around 900 staff in mobile engineering and resident roles in positions such as caretakers, porters, drivers, cooks and leisure attendants, as well as management roles.

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    180-182 St Mary's Lane
    RM14 3BT
    Upminster, Essex
    United Kingdom

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    See FSI (FM Solutions) Limited at Facilities Show 2019

    FSI (FM Solutions) Limited will be exhibiting on Stand FM5660 at Facilities Show 2019, 18-20 June,

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