JCW Group case study

21 May 2019

How JCW Group reduced the burden of risk assessments with HANDS HQ
“If we don’t invest in something now, it’s going to cost us more in the long run”

When John C Wilkins founded JCW Group 25 years ago, it was the first screeding-only business in the UK. The company has thrived since then. It is still a leading name in the industry, and JCW has been involved in some of the highest-profile sites in the country. If you have been to a shopping mall in the UK, you will have walked on a floor that JCW had its hands on.In early 2018, the company approached HANDS HQ to help bring its risk assessment process up to date. JCW had a system in place, but it was archaic. The team struggled to complete risk assessments in an efficient manner.

Key results

- More streamlined, efficient process

- Fewer rejected documentsLess pressure from leadership around the risk assessment process

Spending hours to make a simple changesThe company had different systems that operated different parts of the process which led to a lot of duplication of effort and apathy towards the process. Only a single computer using an old and dated formatting system could be used to create them. Any changes needed meant redoing the whole document, uploading into the system and on the backup CD-ROM. It would take hours to simply to make a small change.

The process was further complicated by only one person being able to create them, so when he was away it was hard for anyone else in the team to get the work done.

When Joe Dolwin became Health & Safety Officer for the Group, he knew it was time for the company to move with the time. “I was very clear with the directors of the business. If we don’t invest in something now, there’s going to be problems. It’s going to cost us more in the long run”.

Joe knew there was a solution but was keen to find a very easy to use platform. He did not want an EHS platform or a system that brought HR into the equation. He wanted a solution that was purposely built for assessments that addressed his need.

Solution requirements

- Have the ability to create risk assessments easily, on one system

- Needed to include method statements

- Suitable for repetitive work where often only slight edits are needed to risk assessments

“HANDS HQ was exactly what I was looking for”

Joe’s search brought him to HANDS HQ. “I looked at quite a few different systems at the time. They all seemed similar, but I was quite impressed with HANDS HQ; it was exactly what I was looking for. I took it to the directors, and they agreed it was the best solution for our needs”.

JCW immediately saw the benefits of the platform. Instead of Joe creating risk assessments on his own, there's quite a few people in the team working in the system.

They experience fewer rejections to the risk assessments they submit to clients, and it’s simple to rectify per the client’s need. Instead of taking hours, amending risk assessments takes minutes.

“HANDS HQ also means I am under less pressure from directors, clients and contractors because of the ease to complete the risk assessments and method statements to the specific site requirements. We have a system that works now, it’s really reduced the burden”.

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Product

Risk Assessment and Method Statement Software

HANDS HQ is dedicated to revolutionising risk assessments, creating actionable insights that make work safer. Our deep understanding of high risk environments, combined with the latest technology and intuitive design has made HANDS HQ the most trusted risk assessment platform for high risk work. It saves time...

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Training Register

HANDS HQ is transforming risk management, creating actionable insights that make work safer. Its latest product, launching at the Safety & Health Expo, is set to transform how safety managers maintain the training competencies of personnel.

Training Register will automate the training complian...

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Product News

Risk Register: the definitive place to manage your organisation’s risk assessments

At HANDS HQ we focus on making the risk assessment process painless. Over the past five years, we have frequently heard that there is a disconnect between the health & safety teams creating and maintaining master risk assessments and the project teams who continue to use old versions, regardless of the fact they’re out of date.

This lack of version control can lead to out of date risk assessments being used, missing critical safety information, and crucially putting your business at risk.

Introducing: Risk Register

We are pleased to announce the launch of our latest product – Risk Register, designed to help health & safety managers take control of the risk assessment process.

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Polyteck Group customer story

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The Polyteck Group is a London-headquartered construction and facilities management organisation working across the public and private sector. The company prides itself on innovation, continuous improvement and best practice; and is committed to maintaining the highest standards of quality in the services it provides.

Since being founded in 2005, Polyteck has experienced significant growth to become one of the UK’s leading construction companies. As it grew, the company experienced frequent employee changes, generic RAMS and less than ideal document management due to the increase in work. We spoke to Polyteck’s Director of Operations, Guy Goodall, about how what was once a time-consuming, complicated process, is now a core part of the company’s safety success thanks to the relationship with HANDS HQ which dates back to 2014.

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Integral is the leading provider of mechanical, electrical and fabric maintenance services in the UK providing a range of solutions. It provides safe, efficient working environments for leading household names including the Shard, Amazon, Facebook, and the London Stock Exchange.
Key achievements- Significantly decreased document rejections- Vastly improved quality of RAMS- 50% time savings2000+ RAMS created in the first half of 2018 alone- Delivering safe and efficient work environments

Integral was looking to implement a consistent and robust approach to the RAMS process for its large team working across a diverse portfolio of sites and projects. We talked with Integral’s HSE Team, and their National Director of HSE, Allison Connick, to understand how HANDS HQ has helped drive consistent improvements in its health & safety management process.