Managing field service teams effectively

5 Jun 2018

Industrial IT and automation expert Novotek UK and Ireland will be exhibiting at the Field Service Management Expo at the ExCeL, London. The event, which takes place from June 19–21, 2018 brings together professionals working in all aspects of service management, logistics and operations. Representatives from Novotek will be exhibiting on stand N1150.

The software can be utilised across a wide range of industries including manufacturing, energy and utilities. As the software includes an advanced scheduling feature, businesses can manage the schedules of any in-house and partner-employed technician. This makes it easier to assign and set-up jobs for multiple workers simultaneously.

“Field service management should be focussed on delivering high-quality and timely service, to ensure elevated levels of customer satisfaction,” explains George Walker, managing director of Novotek UK and Ireland. “With that in mind, it’s reported that 52 per cent of field service companies are still utilising labour intensive, paper-based systems to schedule work. This is not a good use of time and an easy way for mistakes to occur, and for businesses to rack up additional costs.”

“By automating your scheduling and dispatch teams, businesses can better manage work orders, track and order equipment or parts required, and schedule supporting contractors to ensure complete operational transparency. The reduction of resources associated with managing a job, ensures field service managers can also reduce overall service costs, improve productivity and increase total output.”

“By integrating ServiceMax from GE Digital, businesses can enhance several aspects of their service capabilities via a mobile solution. ServiceMax Mobile ensures real-time onsite problem solving, with direct access to live work assignments and inventory levels, for example, resulting in increased efficiency and customer satisfaction.”

Novotek is the sole distributor of ServiceMax from GE Digital, the leading provider of field service software, in the UK and Ireland. ServiceMax technology works alongside other operational technologies (OT) offered by Novotek, to improve field service operations, such as SCADA and Asset Performance Management.